Visibility – Conversational Pattern

Use this pattern to get your customers attention for their products. The Conversational Pattern ist best to create a very intimate relationship between customers with their products.

Watch the tutorial for all Visibility Patterns

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• Pattern description

  The Visibility Patterns are behavioral design patterns that are used in several patterns across all stages of the customer experience.

  In the Conversational Pattern the digital twin of a product communicates with the customer in a digital channel that he agreed on earlier, like a messenger. This is very effective for time sensitive matters.

• Problem to be solved

  A lot of new tasks of customers in the circular economy are not yet part of their routine.

• Circular benefits

  By weaving alerts and notifications for maintenance and other tasks in the daily digital routine of customers, they are more likely to act on them, keep their products in good conditions or return them to the cycle.

Use for free – pay with feedback! Do you like this pattern? Do you have a better solution or know a good implementation of this circular usecase? Let us and the community know.