Conversational Service Pattern
Use this pattern to let the product take the initiative to communicate with your customer on service issues.
Watch the tutorial for this pattern
Downloads
-
The „Conversational Service“ pattern is part of the maintenance and repair stage of the customer experience.
The customer receives a message from the digital twin of his product.
Look up the „Name your product“ pattern in the purchase section of this library to learn how to establish a name and a communication channel with a digital twin.
On click, the digital twins starts a conversation concerning necessary maintenance on the product. The customer can choose from several options like a tutorial for self service or an appointment with a shop.
The customer can snooze and procrastinate the maintenance, but the digital twin will kindly remind him of the advantages to do the service.
-
Nobody likes to do maintenance, but delayed service may lead to a shorter life cycle of products.
-
Communicating conveniently with the digital twin of a product in familiar channels makes maintenance more personal and relevant.
